Maverto Updates
Product changes, release notes, and company updates in one place.
Finding the right answer shouldn’t depend on guessing the exact wording used in a document. With Maverto Chat, you can search across your entire knowledge base — Notes, Updates, SOPs, Decisions, Guides, and Videos — using normal questions like: “How do I create a user?” “What’s the correct refund flow?” “How do we hand...
The hardest part of “good documentation” is rarely reading it. The hardest part is writing it — consistently, clearly, and fast enough to keep up with real work. Teams usually know what should be documented, but it doesn’t happen because: it takes time to stop, structure steps, and write a clean SOP, the person who kno...
Some things are simply faster to show than to explain. You can write a long SOP, but when a workflow involves multiple clicks, edge cases, or a “feel” for the UI, people still get stuck. And when the only way to learn is asking a colleague to jump on a call or record a quick Loom, the cost adds up fast — interruptions,...
Most teams don’t fail because they have no documentation. They fail because documentation quietly becomes wrong. A workflow changes, a button moves, an exception rule gets updated — and the SOP that used to be correct turns into a liability. New hires follow it, mistakes happen, and people stop trusting the knowledge b...
Most teams don’t have a “documentation problem.” They have a visibility problem. Even if you want to build a reliable knowledge base, the hardest question is: What should we document first? Without data, you end up guessing — writing SOPs for low-impact pages while the high-traffic screens (where mistakes actually happ...
A lot of operational mistakes don’t happen because people are careless — they happen because the UI changed, a workflow is unfamiliar, or a new teammate is doing it for the first time. Traditional documentation doesn’t help much in that moment. You read a page in a wiki, go back to the tool, and then: the button is in...
Some of the most expensive knowledge in a company isn’t a step-by-step process — it’s the reason behind a decision. Without that context, the same questions come back again and again: “Why do we handle it this way?” “Is this still the rule?” “Can I do an exception this time?” “Who approved this?” And when decisions liv...
We’ve made a major upgrade to the Maverto Chrome extension — it’s now even better at solving a simple but expensive problem: the knowledge your team needs is rarely where the work actually happens. Imagine you’re a new hire. You need to learn how a workflow works inside an ERP/CRM/admin tool, but instead of doing the w...
